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Helpdesk
The Helpdesk tab lets you look up any user in your connected Entra target by User Principal Name (UPN) or Object ID, giving support teams a fast way to locate user records without leaving AOH Sync.
Helpdesk tab of the Identity Management screen for AOH Test AD, showing a User Object ID or UPN input field and a Look up user button
Enter a UPN (e.g. user@contoso.com) or Object ID and click Look up user to retrieve that user's Entra record.
What you can do here
Action
What it does
Enter a UPN or Object ID
Identifies the user you want to look up in the connected Entra tenant.
Click Look up user
Retrieves and displays the user's record from the Entra tenant.
How to use it
1
Open the Helpdesk tab Navigate to Target Systems, expand your Entra target, and click the target name. Select the Helpdesk tab.
2
Enter the user's identifier Type the user's UPN (for example, user@contoso.com) or their Entra Object ID into the input field.
3
Look up the user Click Look up user to retrieve the user's record from the connected Entra tenant.
