> For the complete documentation index, see [llms.txt](https://docs.aohwv.dev/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.aohwv.dev/feature-reference/target-systems/helpdesk.md).

# Helpdesk

The Helpdesk tab lets you look up any user in your connected Entra target by User Principal Name (UPN) or Object ID, giving support teams a fast way to locate user records without leaving AOH Sync.

![Helpdesk tab of the Identity Management screen for AOH Test AD, showing a User Object ID or UPN input field and a Look up user button](/files/0cMe9axxL6ecKgXNTg8n)

*Enter a UPN (e.g. <user@contoso.com>) or Object ID and click Look up user to retrieve that user's Entra record.*

## What you can do here

| Action                   | What it does                                                           |
| ------------------------ | ---------------------------------------------------------------------- |
| Enter a UPN or Object ID | Identifies the user you want to look up in the connected Entra tenant. |
| Click **Look up user**   | Retrieves and displays the user's record from the Entra tenant.        |

## How to use it

{% stepper %}
{% step %}
**Open the Helpdesk tab** Navigate to **Target Systems**, expand your Entra target, and click the target name. Select the **Helpdesk** tab.
{% endstep %}

{% step %}
**Enter the user's identifier** Type the user's UPN (for example, `user@contoso.com`) or their Entra Object ID into the input field.
{% endstep %}

{% step %}
**Look up the user** Click **Look up user** to retrieve the user's record from the connected Entra tenant.
{% endstep %}
{% endstepper %}

## Related

* [Target Systems](/feature-reference/target-systems.md)
* [Directory](/feature-reference/target-systems/directory.md)
* [Identities](/feature-reference/browsing-identities/identities.md)


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