Contact Support

How to reach the AOH Sync support team when you need help.

Before you reach out

Working through the documentation first often saves time. Check:

• Troubleshooting — symptoms and step-by-step resolutions for the most common issues
• FAQ — answers to frequent questions about sync behavior, access, and data

If the issue is not covered there, the information below will get you to the right person quickly.

Email support

Send a message to [e-mail] for any issue that is not an active outage.

To help us respond without back-and-forth, include:

What to include	Where to find it
Your organization name	Shown in the top navigation bar
A description of the issue	What you were trying to do and what happened
The exact error message or code	Copy the text or attach a screenshot
When the issue started	Approximate date and time
Steps you have already tried	Helps us skip suggestions you have ruled out

Documentation site

The full AOH Sync documentation is available at https://docs.aohwv.dev. Use it to browse all feature guides, concepts, and administration topics.

What to expect

Support is staffed during business hours. For critical issues — complete sync failures or inability to log in — flag your email as urgent in the subject line so it routes to the on-call queue.

Priority	Definition	First response target
Critical	Complete outage, no workaround	Within 1 business hour
High	Major feature broken	Within 4 business hours
Standard	Partial impairment, workaround exists	Within 1 business day

Related

• Troubleshooting
• FAQ