> For the complete documentation index, see [llms.txt](https://docs.aohwv.dev/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.aohwv.dev/help-and-support/contact.md).

# Contact Support

How to reach the AOH Sync support team when you need help.

## Before you reach out

Working through the documentation first often saves time. Check:

* [Troubleshooting](/help-and-support/troubleshooting.md) — symptoms and step-by-step resolutions for the most common issues
* [FAQ](/help-and-support/faq.md) — answers to frequent questions about sync behavior, access, and data

If the issue is not covered there, the information below will get you to the right person quickly.

## Email support

Send a message to **<support@aohwv.dev>** for any issue that is not an active outage.

To help us respond without back-and-forth, include:

| What to include                 | Where to find it                             |
| ------------------------------- | -------------------------------------------- |
| Your organization name          | Shown in the top navigation bar              |
| A description of the issue      | What you were trying to do and what happened |
| The exact error message or code | Copy the text or attach a screenshot         |
| When the issue started          | Approximate date and time                    |
| Steps you have already tried    | Helps us skip suggestions you have ruled out |

## Documentation site

The full AOH Sync documentation is available at **<https://docs.aohwv.dev>**. Use it to browse all feature guides, concepts, and administration topics.

## What to expect

{% hint style="info" %}
Support is staffed during business hours. For critical issues — complete sync failures or inability to log in — flag your email as urgent in the subject line so it routes to the on-call queue.
{% endhint %}

| Priority | Definition                            | First response target   |
| -------- | ------------------------------------- | ----------------------- |
| Critical | Complete outage, no workaround        | Within 1 business hour  |
| High     | Major feature broken                  | Within 4 business hours |
| Standard | Partial impairment, workaround exists | Within 1 business day   |

## Related

* [Troubleshooting](/help-and-support/troubleshooting.md)
* [FAQ](/help-and-support/faq.md)


---

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